What is Shopify Sidekick?
Sidekick is Shopify's built-in AI assistant. Instead of navigating through different pages to find information, you can simply ask a question and get an answer.
With Pickeasy connected to Sidekick, you can ask questions about your pickup and delivery schedules, available time slots, orders, product-specific settings, subscription plan, and storefront configuration.
For example, you can ask:
- "How many Pickeasy deliveries do I have tomorrow?"
- "Which pickup slots are available this Saturday?"
- "Why isn't the Pickeasy date picker showing on my cart page?"
Sidekick checks the relevant information from Pickeasy and provides an answer based on your store's configuration. Sidekick helps you find information.
Sidekick can read supported Pickeasy data, but it cannot change your settings, update schedules, modify orders, or change your subscription plan. You can make these changes directly in Pickeasy.
Getting started
- Open your Shopify admin.
- Open Sidekick using the Sidekick icon or the "Work with Sidekick" option.
- To enable Pickeasy on Sidekick, click on the + icon.
- Enable Pickeasy by turning on the respective toggle.
- Now, type your query, "What Pickeasy plan am I on?" and press Enter.
- If Sidekick asks for permission to access Pickeasy, click Yes to allow it.
Sidekick will check your current Pickeasy plan and show the relevant information.
That's it! You can now ask questions about your Pickeasy settings and orders in your own words.
Tip: If you use multiple pickup or delivery apps, mention "Pickeasy" in your questions to help Sidekick identify the correct app.
What you can ask Sidekick regarding Pickeasy
Here are the list of queries you can ask Sidekick with regard to Pickeasy with examples.
Topic | What Sidekick can tell you | Example questions |
Check your subscription plan | Find information about your current Pickeasy plan without opening the billing page. Sidekick can show your plan name, price, remaining trial days, renewal date, and monthly order usage | “What Pickeasy plan am I on?”
"How many days are left in my Pickeasy trial?”
"When does my Pickeasy plan renew?” |
Check your storefront setup | If your customers cannot see the Pickeasy date picker, Sidekick can help check whether the basic storefront settings are configured correctly. | "Why isn't my Pickeasy date picker showing on the cart page?"
"Is Pickeasy enabled on my live theme?"
"Is the Pickeasy app embed turned on?” |
Understand your Shopify order details | Pickeasy saves the pickup or delivery information selected by customers on their Shopify orders. Sidekick can explain where this information is stored and how Pickeasy identifies orders using order attributes, fulfillment details, and due-date tags. | "Where is the selected delivery date stored on Shopify orders?"
"Which order tags does Pickeasy add?"
"How do I find orders due for delivery today?” |
Review your pickup, delivery, and shipping settings | Quickly check how pickup, local delivery, and standard shipping are configured for your locations. | "What are my pickup hours at the Downtown location?"
"Which days is local delivery available?"
"What preparation time have I configured for delivery?” |
Check product-specific settings | If certain products need different pickup, delivery, or shipping rules, Sidekick can help you review the product overrides configured in Pickeasy. Product overrides allow you to apply different fulfillment settings to particular products, tags, or collections. | "What product overrides have I configured?"
"What settings does my Weekend Cakes override change?"
"Which products have a different preparation time?” |
Check your order volumes | You can check Pickeasy order counts, how many pickups or deliveries you have scheduled for a particular day, week, month, or custom date range. Sidekick can count orders based on when they were placed or when they are scheduled for fulfillment. | "How many Pickeasy pickup orders are due today?"
"How many deliveries do I have tomorrow?"
"Which day next week has the most deliveries?” |
Check available pickup and delivery slots | Sidekick can check your available pickup, delivery, and shipping slots using Pickeasy's slot availability calculation. It considers your configured schedules, booking restrictions, and existing orders to identify available dates and time slots. | "Which Pickeasy delivery slots are available tomorrow?"
"Is pickup available at the Downtown location this Saturday?"
"Which delivery dates are fully booked in November?” |
Learn how to configure Pickeasy | You can ask Sidekick how to use Pickeasy features if you need help with the setup. Sidekick searches the Pickeasy help center, finds relevant articles, and explains the instructions in simple steps. | "How do I enable standard shipping in Pickeasy?"
"How do I block delivery dates during Christmas?"
"How do I connect Zapier to Pickeasy?” |
What Pickeasy features are not supported in Sidekick?
Sidekick does not currently have direct access to every section of Pickeasy.
The following sections are not available for direct configuration checks or analysis:
Section | What Sidekick cannot do |
Integrations | Check connected integrations or verify their current configuration. |
Rates | Retrieve or analyze configured shipping and delivery rates. |
History | Access records from the Pickeasy History section. |
Slot picker appearance | Inspect or change widget styles, colors, or layout. |
Customer emails | Review customer email settings, templates, or configurations. |
Checkout rules | Retrieve or validate configured checkout rules. |
Connect inventory | Inspect inventory connection settings. |
Fixed rates | Retrieve or analyze fixed-rate configurations. |
Theme code data | Read custom theme code or diagnose code-level issues. |
For these settings, open the relevant section directly in Pickeasy.
Note: Sidekick may still provide general guidance for these features using Pickeasy help articles. However, that does not mean it can access or verify your store's actual configuration.
Tips for getting better answers
Mention Pickeasy in your question
If you use more than one pickup or delivery app, Sidekick may not always know which app you mean.
Instead of:
"How many deliveries do I have tomorrow?"
Ask:
"How many Pickeasy deliveries do I have tomorrow?"
Include the fulfillment type and location
Different locations may have different schedules and settings.
For example:
"What are my Pickeasy pickup hours at Downtown?"
Be specific about dates
Instead of:
"When can customers book delivery?"
Ask:
"Which delivery slots are available this Saturday?"
Mention products when checking availability
Some products have different preparation times or booking restrictions.
For example:
"Can customers schedule Chocolate Cake for delivery this Friday?"
Ask follow-up questions
You can continue the conversation if you need more information.
For example:
- "What is the order limit for that slot?"
- "Which dates are fully booked?"
- "What is the preparation time for that location?"
Ask questions in your preferred language
Sidekick supports multiple languages, so you can ask questions in languages such as French, Spanish, or Hindi.
For example:
- French: "Quels créneaux de livraison Pickeasy sont disponibles demain ?"
- Spanish: "¿Cuántos pedidos de recogida de Pickeasy tengo para hoy?"
- Hindi: "क्या Pickeasy ऐप एम्बेड चालू है?"
You do not need to translate your questions into English, although response accuracy may vary depending on the language and wording.
Sidekick can make mistakes
Sidekick is an AI assistant. While it uses information retrieved from Pickeasy, it may occasionally provide incorrect, incomplete, or misleading answers. This is particularly important when troubleshooting issues with your storefront.
For example:
You ask:
"Why isn't my Pickeasy date picker showing?"
Sidekick may check your configuration and suggest that you enable the app embed or review your fulfillment settings. However, the date picker may already be appearing correctly on your storefront. In this situation, Sidekick's suggestions may not be relevant to the actual issue.
This can happen because Sidekick cannot inspect every part of your storefront, including custom theme code and potential conflicts with other apps. In some cases, Sidekick may also misunderstand your question or be temporarily unable to retrieve information from Pickeasy.
What should you do?
- Verify important information directly in Pickeasy before making changes.
- Check your storefront to confirm whether the reported issue actually exists.
- Ask a more specific question if the answer seems incomplete.
- If Sidekick cannot retrieve information, try asking again.
- Contact Pickeasy support if the issue continues.
Sidekick is designed to help you find information and troubleshoot common issues faster. It should not be treated as a replacement for checking your store's actual configuration.
Need more help?
If Sidekick cannot answer your question or you need help with a more complex issue, our support team is here to help.
You can access the Pickeasy Help Center or contact our support team directly through the Pickeasy app.